Refund Policy
Last updated: April 27, 2025
Thank you for choosing VoixCall for your international calling needs. This Refund Policy outlines our guidelines regarding refunds for credit purchases made on our platform.
No-Refund Policy
At VoixCall, all purchases of calling credits are final and non-refundable. This policy is in place because calling credits are considered digital goods that are immediately available for use once purchased.
When you purchase credits, they are immediately added to your account and can be used to make calls. Due to the nature of our service and the immediate availability of credits, we cannot offer refunds for:
- Unused or partially used credits
- Credits purchased but not yet used
- Credits remaining in your account
- Accidental purchases
Exceptions
While our general policy is no refunds, we may consider exceptions in the following limited circumstances:
1. Technical Issues
If you experience technical issues that prevent you from using our service and these issues are confirmed to be caused by our system rather than your internet connection or device, we may consider a partial or full refund of affected credits. To qualify:
- The issue must be reported to our support team within 24 hours
- Our technical team must be able to verify the issue
- The issue must be directly related to our platform or service
2. Unauthorized Purchases
If you believe an unauthorized purchase has been made using your account, please contact us immediately. You may also need to:
- File a report with your payment provider or credit card company
- Provide documentation of the unauthorized charge
- Cooperate with our fraud investigation team
3. Duplicate Charges
In the rare case that you are charged multiple times for the same purchase, we will refund the duplicate charges once our team verifies the error.
Credit Expiration
Credits purchased on our platform do not expire. You can use them at any time without worrying about expiration dates.
How to Request a Refund
If you believe you qualify for one of the exceptions above, please contact our support team at support@voixcall.com with the following information:
- Your account email address
- Date of purchase
- Amount of purchase
- Reason for refund request
- Any supporting documentation or evidence
Our team will review your request and respond within 5 business days. Please note that submission of a refund request does not guarantee approval.
Refund Processing
If a refund is approved, it will be processed using the original payment method whenever possible. Refunds typically take 5-10 business days to appear on your account, depending on your payment provider's policies.
Recommendations Before Purchase
We recommend the following steps before purchasing credits:
- Test our service with a smaller credit package first
- Check the call rates for your intended destinations
- Ensure your internet connection and browser are compatible with our service
- Review our Terms of Service and this Refund Policy
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@voixcall.com
Website: voixcall.com/contact
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service following the posting of changes constitutes your acceptance of such changes.