Privacy Policy

At VoixCall, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (voixcall.com) and our browser-based calling service (app.voixcall.com).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express an interest in obtaining information about us or our services
• Participate in promotions, contests, or surveys
• Contact us for customer support
• Submit feedback or participate in surveys

The personal information we collect may include:

• Email address
• Display name
• Phone numbers (for caller ID verification)
• IP address and device information
• Call records and metadata
• Billing information

Call-Related Information

To provide our service, we collect and store information related to your calls, including:

• Phone numbers called
• Call duration
• Call timing
• Caller ID information
• Call quality metrics

Automatically Collected Information

When you use our services, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Time spent on pages
• Clickstream data
• Device information

How We Use Your Information

We use the information we collect for various business purposes, including:

• Creating and managing your account
• Providing, operating, and maintaining our services
• Processing and completing transactions
• Sending administrative information
• Responding to inquiries and customer service requests
• Sending marketing and promotional communications
• Improving our website and services
• Protecting against fraudulent or illegal activity
• Complying with legal obligations

Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These may include:

• Payment processors
• Telecommunications providers
• Cloud service providers
• Customer support services
• Analytics providers

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Call records and metadata are typically retained for a period of 12 months for billing verification purposes and to comply with legal requirements.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we have about you
• The right to rectify inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at privacy@voixcall.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Do Not Track

We do not currently respond to Do Not Track signals because there is not yet a common understanding of how to interpret these signals. However, you can generally express your privacy preferences regarding the use of most cookies through your web browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@voixcall.com
Website: voixcall.com/contact