Refund Policy
Last updated: March 28, 2026
At VoixCall, your satisfaction is our top priority. We stand behind the quality of our service and are committed to ensuring you have the best experience possible.
Money-Back Guarantee
We offer a 100% money-back guarantee with no questions asked for customers who are not satisfied with our service.
Refunds are available for users who have not spent any credits. The only exception is credits that were spent on a call resulting in an error — those are also eligible for a refund.
Refund requests are accepted within 14 days of the purchase date.
Make-Up Credits
We also provide make-up credits for calls that don't work as expected. Our goal is to ensure you receive the service quality you expect, and we stand behind our commitment to customer satisfaction.
How to Request a Refund
To request a refund, please contact our support team at support@voixcall.com with the following information:
- Your account email address
- Date of purchase
- Amount of purchase
- Reason for refund request
Refund Processing
Refund requests will be processed within 5-7 business days. Approved refunds will be returned to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days to appear on your statement.
Refund Exceptions
Please note that refund requests may be denied if a substantial portion of the credit package has been consumed without raising a complaint about service quality or functionality issues.
Users who have violated our Terms and Conditions, including but not limited to engaging in illegal activities, scams, or mass calling operations, are not eligible for refunds under any circumstances.
Credit Expiration
Credits purchased on our platform do not expire. You can use them at any time without worrying about expiration dates.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: support@voixcall.com
Website: voixcall.com/contact
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our service following the posting of changes constitutes your acceptance of such changes.