Every VoixCall Call Can Now End With a Summary, the Reference Numbers, and a To-Do List
Most of the calls people make on VoixCall are the ones you take notes during. A bank’s fraud line reading out a case number. An airline agent spelling a new confirmation code. A supplier agreeing to a unit price and a lead time. A tax office telling you which form to send and by when.
From today, those notes can write themselves. If you turn on call transcripts in Settings, every call you record is transcribed once it ends, and a short summary appears in your Call History about a minute later: what the call was about, how it ended, every reference number that was said, and a to-do list of what each side agreed to do. The full You / Them transcript is one click below it.
This post covers what you get, what it costs, how to switch it on, and the limits we would rather you hear from us.
What appears after the call
Open Call History in the web app and click Summary on a recorded call. You get four things:
- Summary. At most five short lines describing what the call was about and how it ended, written in the language you mostly spoke.
- Reference numbers. Case IDs, ticket numbers, booking and confirmation codes, order numbers, amounts, dates and phone extensions. Each one has a Copy button, so the case number goes straight into your follow-up email.
- To do. The things someone agreed to do next: you, or the person you called.
- Transcript. The whole conversation, turn by turn, labelled You and Them with timestamps.
The summary is strict about one thing: it never adds facts that aren’t in the recording. If the agent didn’t say a refund date, there is no refund date in your notes. We would rather give you a shorter summary than a confident wrong one.
Who it’s for
We built this for the calls VoixCall already gets used for:
- Travelers calling a bank or card issuer. The block gets lifted, you get a case number and a promise. Both are in the summary, and you can check them against the transcript if the promise isn’t kept.
- Anyone rebooking a flight or fixing a hotel reservation. Confirmation codes are the thing you most need and most often mistype.
- Exporters, importers and Amazon FBA sellers. MOQs, prices, lead times and Incoterms agreed by phone turn into a written record you can forward to your team the same minute. Sourcing teams already record calls for disputes; now the recording comes with notes.
- Expats dealing with a home-country tax office, clinic or pension. Especially when the call was in your second language and you were half-translating while listening.
What it costs
| Item | Price |
|---|---|
| Transcript + AI summary | $0.02 per minute of the call |
| Call recording | $0.003 per minute |
| Together | about 2.3¢ per minute, on top of the normal call rate |
| Billing | per started minute, 1¢ minimum, from prepaid credits |
| If transcription fails | free |
An 11-minute call to a US bank costs about $0.22 in call time and about $0.25 for recording, transcript and summary. No subscription, no plan change. Everything comes out of the same prepaid credits you use for calls.
How to turn it on
- Open Settings in the web app at app.voixcall.com.
- Switch on Record and transcribe my calls. If you want each summary in your inbox, switch on Email me each summary too.
- Call as usual. The Record switch on the dialer is now on by default; turn it off for any single call you don’t want recorded.
- When the call ends, you get a Call summary ready notification. Open the call in Call History and expand Summary.
The other party hears a short notice that the call may be recorded when it connects. That was already true for recorded calls and hasn’t changed.
Languages
You don’t pick a language. The transcription detects it, and it copes with conversations that switch between languages mid-sentence, which matters for a lot of our users: Hindi and English on a call with an Indian bank, Spanish and English with a Mexican supplier, Chinese and English with a factory. The summary is written in whichever language you mostly used. Accuracy is best on clear audio in widely spoken languages.
What it doesn’t do yet
- It only transcribes calls you record. No recording, no transcript. Calls recorded before you switched the setting on are not transcribed retroactively.
- Web app only for now. Transcripts and summaries are in Call History at app.voixcall.com. The iOS and Android apps will get the same view in an upcoming release; the setting you turn on applies to your account everywhere.
- No search across transcripts, and no export. You can read a transcript, copy reference numbers with one click and get each summary by email. Search and download are on the list.
- It isn’t a legal record. Speech-to-text makes mistakes, especially with names and numbers spoken fast. Check anything important against the recording.
Privacy
Transcription is off by default and stays off until you turn it on. To produce a transcript we send the call audio to Deepgram for speech-to-text, and the transcript text to OpenRouter to write the summary. Neither uses your calls to train models, and neither do we. Recordings, transcripts and summaries are stored in our cloud storage and are visible only to you in your call history. If you want any of it deleted, email support@voixcall.com. The privacy policy lists both providers and what each receives.
Recording laws differ by country, and some places require both parties to agree. The recording notice covers the common case, but if you call somewhere with stricter rules, check them first.
Try it on your next real call
The best test is the call you were going to make anyway. Turn on transcripts, call the bank or the supplier, and see whether the summary saves you the notebook. If it doesn’t, turn it off again; you paid two cents a minute to find out.
Feature page with pricing and FAQ: voixcall.com/call-transcription. Questions or a transcript that got something wrong? Tell us at support@voixcall.com; every report helps us tune it.