VoixCall Support

You can permanently delete your account in two ways:

From the iOS / Android app: Open the app → tap your profile icon (top right) → Settings → Account → Delete Account → confirm.

By email: If you can't sign in, email support@voixcall.com from the address registered to your account with the subject line "Delete my account". We will verify and process the deletion within 72 hours.

What gets deleted: your account profile, saved contacts, any virtual numbers / DIDs assigned to you, and remaining credit balance.

What is retained: call history (caller, destination, duration, timestamp, cost) is retained in our logs for audit, fraud-prevention, tax and regulatory purposes, as permitted under our privacy policy. This data is no longer linked to a usable account and cannot be accessed by anyone other than authorised compliance personnel.

Any unused calling credit is non-refundable once the account is deleted, in line with our refund policy.

This is almost always one of three things:
1. You're signed into a sandbox Apple ID on a production build — sign out from Settings → App Store and sign back in with your real Apple ID.
2. Restrictions are on — go to Settings → Screen Time → Content & Privacy Restrictions → iTunes & App Store Purchases → In-app Purchases and set it to Allow.
3. Payment method needs updating — open the App Store, tap your profile, tap Payment & Shipping, and confirm a valid method is on file.

If none of these work, email support@voixcall.com with a screenshot of the error and your Apple receipt — we'll resolve it within a business day.

Pull down to refresh on the dashboard — purchases occasionally take 30-60 seconds to post. If credit still hasn't arrived after 5 minutes, tap Settings → Restore Purchases. Still missing? Email support@voixcall.com with your Apple/Google order ID and we'll credit your account manually.

In-app purchases on iOS are handled by Apple — request a refund at reportaproblem.apple.com. For Google Play, use Play order history. For web purchases, email support@voixcall.com within 14 days of purchase.

Your current balance is always visible at the top of the dashboard after signing in to the VoixCall app or to app.voixcall.com.

1. Check microphone permission — Settings → VoixCall → Microphone must be enabled.
2. Switch between Wi-Fi and cellular to rule out network blocking (some hotel and corporate Wi-Fi blocks VoIP).
3. Force-quit and reopen the app.

If the problem continues, email support@voixcall.com with the destination number, the time of the call, and your device model — we can pull the call log on our side.

Yes. In the app, go to Settings → Account → Email, enter the new address, and confirm the verification link we send. The old email stops working once verification completes.

Yes. VoixCall does not record call audio. We retain minimal metadata (destination, duration, cost) only for billing and fraud prevention. See our privacy policy for full details.