US Customs and Border Protection (CBP) International Customer Service Number
+1 877-227-5511 won't connect from a foreign phone — but through VoixCall it does, because we place the call via the US network. Dial either number below from the VoixCall app or your browser. First call free.
🇺🇸
+1 202-325-8000US Customs and Border Protection (CBP)'s number for callers outside the US
+1 877-227-5511
Won't connect from a foreign SIM — but VoixCall routes it through the US, so it works from any country.
Calling US Customs and Border Protection (CBP) from outside the US
CBP lists 877-CBP-5511 (877-227-5511) for U.S. callers and +1-202-325-8000 for visitors outside the U.S. It recommends checking the CBP Information Center website (help.cbp.gov) first, which has more than 500 answers about CBP policies and procedures.
Common reasons people call from abroad:
- What you can bring into the US, and customs rules
- Entry and border-crossing questions before a trip
- Following up on a question already asked through help.cbp.gov
Source: the numbers and hours on this page were copied from US Customs and Border Protection (CBP)'s official page, cbp.gov, checked on 2026-10-06. Organisations change numbers, so if a line doesn't work, check that page first.
Best time to call US Customs and Border Protection (CBP)
-
CBP Information Center
Mon-Fri, 08:30–20:00 (America/New York time)
Your local times are worked out in your browser from your device's time zone. Public holidays aren't included.
What to have ready before you call
- Your passport details and travel dates
- Any application or reference number (for example, a trusted-traveler or ESTA application)
- The exact item or rule you're asking about
Why +1 877-227-5511 fails from a foreign phone
On a toll-free number, US Customs and Border Protection (CBP) pays for the call instead of you. Carriers generally only route these calls from networks inside the area the number covers, here the US. A call from a foreign SIM, or from a home SIM roaming on a foreign network, has nobody to bill it to, so the network rejects it. You usually hear "your call cannot be completed as dialled", a fast busy tone or silence.
VoixCall places your call from inside the US network, so to US Customs and Border Protection (CBP) it looks like a US caller and the toll-free line connects. You can call it from the VoixCall app or a browser in any country, or dial +1 202-325-8000 instead.
How to Dial US Customs and Border Protection (CBP) from Abroad
First Call Free
Your first call is free. After that, top up from $5, pay as you go, no subscription.
Dial +1 202-325-8000
Enter the full international direct-dial number including the +1 prefix and press call. Connected in seconds.
How Much Does It Cost?
VoixCall charges by where you're calling, not where you are. Calls to numbers in the US cost 2.7¢/min. At the landline rate, a 30-minute call to US Customs and Border Protection (CBP), hold time included, comes to about $0.81.
Your first call is free. After that you pay from prepaid credit, with no subscription. Recording adds $0.003/min. Rates as of 2026-10-06; see current rates for the US.
Record the call and keep the reference number
A call to US Customs and Border Protection (CBP) usually ends with a case or reference number and a promise about what happens next. After a long hold, in a second language, it's easy to miss a digit.
Switch on Record on the VoixCall dialer before you call ($0.003/min). If you've also turned on "Record and transcribe my calls" in Settings (web or the iPhone/Android app), about a minute after you hang up Call History shows a short summary, the reference numbers that were said (each with a Copy button), what each side agreed to do next, and the full transcript, for $0.02/min.
Recording is off by default. US Customs and Border Protection (CBP) hears a short recording notice when the call connects, and only you can see your recordings and transcripts. Speech-to-text can mis-hear fast numbers, so check important digits against the recording. Recording laws differ by country. How call transcripts work →
Why Use VoixCall to Call US Customs and Border Protection (CBP)?
Low Rates
Calls to numbers in the US from 2.7¢/min, billed from prepaid credit. No roaming charges on your phone bill.
App or Browser
Call from the VoixCall iPhone or Android app, or straight from any web browser. Same account and credits on every device.
No Subscription
Pay-as-you-go with no monthly fees. Buy credits when you need them, and they never expire. No contracts or commitments.
HD Quality
Crystal-clear HD voice powered by WebRTC technology. Navigate phone menus and speak to agents with perfect clarity.
Frequently Asked Questions
What's the right US Customs and Border Protection (CBP) number to call from abroad?
Can I call +1 877-227-5511 from outside the US?
How much does it cost to call US Customs and Border Protection (CBP) from abroad?
What are US Customs and Border Protection (CBP)'s support hours?
Can I record my call to US Customs and Border Protection (CBP)?
Do I need to download an app to call US Customs and Border Protection (CBP)?
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Ready to Call US Customs and Border Protection (CBP)?
First call free. Call US Customs and Border Protection (CBP) at +1 202-325-8000 from anywhere in the world, from your phone or your browser.