UPS Customer Service Number
Reach UPS from anywhere in the world via VoixCall. iPhone, Android or browser. First call free, no roaming, calls to the US from 2.7¢/min.
🇺🇸
+1 800-742-5877
Won't connect from a foreign SIM — but VoixCall routes it through the US, so it works from any country.
Calling UPS from outside the US
UPS's call-centre directory lists a different number for each country and territory. For example, the United Kingdom is 0845 7-877 877 and the United Arab Emirates is 800-4774 (local) or +971-4-339-1939. For a US shipment or US account, the US call centre is 1-800-742-5877.
Common reasons people call from abroad:
- A US-bound or US-origin parcel stuck in customs
- Brokerage and duty charges on an import
- Delivery changes and returns
- Claims for lost or damaged packages
Source: the numbers and hours on this page were copied from UPS's official page, ups.com, checked on 2026-10-06. Organisations change numbers, so if a line doesn't work, check that page first.
What to have ready before you call
- The 1Z tracking number
- The shipper's name and the destination address
- Your UPS account number, if you have one
- The amount on any duty or brokerage invoice you're disputing
Why +1 800-742-5877 fails from a foreign phone
On a toll-free number, UPS pays for the call instead of you. Carriers generally only route these calls from networks inside the area the number covers, here the US. A call from a foreign SIM, or from a home SIM roaming on a foreign network, has nobody to bill it to, so the network rejects it. You usually hear "your call cannot be completed as dialled", a fast busy tone or silence.
VoixCall places your call from inside the US network, so to UPS it looks like a US caller and the toll-free line connects. You can call it from the VoixCall app or a browser in any country.
How to Dial UPS from Abroad
First Call Free
Your first call is free. After that, top up from $5, pay as you go, no subscription.
Dial +1 800-742-5877
Enter the full international number including the +1 prefix and press call. Connected in seconds.
How Much Does It Cost?
VoixCall charges by where you're calling, not where you are. Calls to numbers in the US cost 2.7¢/min. At the landline rate, a 30-minute call to UPS, hold time included, comes to about $0.81.
Your first call is free. After that you pay from prepaid credit, with no subscription. Recording adds $0.003/min. Rates as of 2026-10-06; see current rates for the US.
Record the call and keep the reference number
A call to UPS usually ends with a case or reference number and a promise about what happens next. After a long hold, in a second language, it's easy to miss a digit.
Switch on Record on the VoixCall dialer before you call ($0.003/min). If you've also turned on "Record and transcribe my calls" in Settings (web or the iPhone/Android app), about a minute after you hang up Call History shows a short summary, the reference numbers that were said (each with a Copy button), what each side agreed to do next, and the full transcript, for $0.02/min.
Recording is off by default. UPS hears a short recording notice when the call connects, and only you can see your recordings and transcripts. Speech-to-text can mis-hear fast numbers, so check important digits against the recording. Recording laws differ by country. How call transcripts work →
Why Use VoixCall to Call UPS?
Low Rates
Calls to numbers in the US from 2.7¢/min, billed from prepaid credit. No roaming charges on your phone bill.
App or Browser
Call from the VoixCall iPhone or Android app, or straight from any web browser. Same account and credits on every device.
No Subscription
Pay-as-you-go with no monthly fees. Buy credits when you need them, and they never expire. No contracts or commitments.
HD Quality
Crystal-clear HD voice powered by WebRTC technology. Navigate phone menus and speak to agents with perfect clarity.
Frequently Asked Questions
What's the right UPS number to call from abroad?
Can I call +1 800-742-5877 from outside the US?
How much does it cost to call UPS from abroad?
What are UPS's support hours?
Can I record my call to UPS?
Do I need to download an app to call UPS?
Other Couriers & Customs Support Numbers
Ready to Call UPS?
First call free. Call UPS at +1 800-742-5877 from anywhere in the world, from your phone or your browser.